I dont know what people are compaining about, I went there in October 2005 and it was fabulous!! We had rubbish flights but were checked in with no hassle, our room was lovely and big overlooking the sea, the hotel itself is placed in its own little village with the Family Village and Sovereign Beach and it is set up a hill, it looks very Beverley Hills & extremely different from the rest of Kardamena which is your average touristy toilet. The food was lovely, there is a little italian by the Main pool overlooking the sea if you wanted somewhere a bit private of the main restaurant serves loads of different dishes and the desserts- oh my goodness, if you have a sweet tooth you will be in heaven. The Staff were the best I have come across in 28 years of holidays, they were so friendly and funny and nice I cant fault the place at all. We are going back in 3 weeks, I expect it can get a little fraught and busy in the peak months but it is a truly stunning place.