Booked a day trip to Turkey with Hermes Travel.  We were left standing at the port as there was a delay on the ferry. This wasn't very pleasent as the heat was unbareable and there were too many people shoved up together. An English couple told us that we had to get our boarding card from the cafe place next door.  We were not told this by the Hermes Travel. So, we fought our way through the crowds got our boarding card and re-entered the crowd.  The people that came after us were boarding their boats to Turkey, leaving us stood there a while longer.  People had been waiting for so long that tensions started to fray and there was arguements with the port authorities before we'd even got there.  It was so chaotic and dis-organised. To top it all they expect you to hand over your passport to these people. After seeing this choas, nearly passing out with the heat and worried about giving our passport over to such dis-organised rabble we decided to leave the crowds and not bother with the trip. When we told Hermes Travel of our experience and that we weren't happy they never gave us any sympathy or our money back. I would not recommend this trip especially with Hermes Travel.